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New About Us is the original, and only dedicated, supplier for the Aerogarden range in the UK. We were established in October 2007 when the Aerogarden set of products was first launched in the UK and we stock the widest range of Aerogarden packages and accessories in Europe.

A little bit about our business

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Company Founder Rob Laughton

We are family run business established on the basis of a genuine enthusiasm for the Aerogarden as a great product, and continue to stand by that ethos today. We realise the importance of after sales care and customer support for a product like the Aerogarden, and have always made it a priority of ours. Where other companies may pass you on somewhere else, we do all our customer service in house and guarantee to be available to talk to on the phone during office hours. The Aerogarden is a long term purchase which should provide you with years of enjoyment, but a product like this requires support, and we strive to ensure that we are able to provide it with as much expertise and friendliness as possible.

Where other retailers have been happy to make the original sale of the Aerogarden to their customers and fail to offer them the support they need, we pride ourselves on customer service that we think our customer testimonials and Google Checkout rating atest to.

Established in October 2007, we now operate out of our 6,000 sq. foot warehouse in Wimbledon, South-West London, at which customers are more than welcome to drop by to collect an order, ask a question, or just say hello.

Six Things you Can Expect from Our Company

1. Your order dispatched on the day of ordering (if before 2pm), on a next working day service that arrives on time 99 percent of the time.

2. A friendly, helpful and knowledgeable operator answering your call at any time in office hours to help solve any problems  with your order or answer any questions you may have.

3. A one year product guarantee on all Aerogarden units, a 6 month warranty on all Aerogarden grow bulbs, and a germination guarantee on all seed kits.

4. All customer support is done in house and we don’t pass you on

5. Safe online shopping guaranteed by the Google checkout shopping cart system for payment

6. Hassle-free transactions and excellent customer service

Our Blog

As big fans of the Aerogarden ourselves, we have always been keen to stimulate the growth of an online Aerogarden community through our blog site and have been delighted to find that many of our customers are fellow Aerogarden geeks! Please take the time to visit our blog site, which has an archive of articles with troubleshooters, tricks and tips we have found, in depth product reviews and company news.

Charity Work

In 2008, aerogarden donated to Mamillan’s Christmas Wishes Come True celebrity auction – when comedian and actor Simon Pegg asked for the Aerogarden in his wish-list for his Christmas stocking. The celebrity stockings were auctioned at the event, which raised £84,000

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Unit C, 2 Endeavour Way LondonLOSW19 8UH UK 
 • 0845 500 1215