As with any appliance with electrical and moving parts there can occasionally be problems, many of them can be prevented. If you wish to talk through a problem with your aerogarden please call us on 0845 170 7555 and we will be happy to help.

The L.E.D lights on the base of the aerogarden are on, but one of the bulbs is not working

- First check whether there is a problem with the bulb itself not the socket by switching the aerogarden off at the mains, swapping the two bulbs, and turning back on. More likely than not the suspect bulb will still not come on whilst the other will. This is because an electrical fault has caused the bulb to blow. Contact us to get the bulb replaced within its 6 month warranty period (aerogarden.org.uk customers only)

- If however the problem appears to be with one of the bulb sockets, you may need to replace your lamp hood or have the aerogarden inspected and repaired/replaced. Contact us.

- You can help prevent any problems with bulbs blowing by ensuring the aerogarden is always switched off at the mains when removing or insertings bulbs (the same goes for the water bowl).

The L.E.D lights on the base of the aerogarden are on, but both lights are not coming on

- Consider whether the lights are in their ‘off’ period in the 24hr cycle. See our entry on light and pump settings

- If you think the bulbs should be in their “on” period and are not, first check that the power lead that connects the base to lamp hood is securely plugged in

- It is possible though unlikely that both bulbs have developed electrical faults that caused them to ‘blow’. If you have any spare bulbs, test these in the aerogarden (always ensuring to switch off at the mains when removing or inserting bulbs). There my also be some slight black colouring around the bulb sockets if the bulbs have blown

- If the problem appears not to be with the bulbs themselves or ou cannot tell, you may need to have the lamp hood of the aerogarden replaced. Contact us.

The aerogarden is not turning on; the L.E.D lights are not illuminated

- Check that the aerogarden is plugged into the mains and whether there is any damage to the power lead

- If so there has probably been an electrical fault developed within the aerogarden base. You will need to have this part of the aerogarden replaced. Contact us.

The L.E.D lights on the base of the aerogarden are on, but I can’t hear/see any water trickling through/ my seeds aren’t growing at all

- See our pump troubleshooter

My aerogarden is running but has become noisy

- See our pump troubleshooter

That should pretty much cover any problems that may arise with the aerogarden unit itself, if this doesn’t answer your problem please call us on 0845 170 7555 or email contact@aerogarden.org.uk

He only bought the aerogarden a few weeks ago, but has already showed the adventurous gardening spirit of a true aerogardener, experimenting with using the aerogarden lights to give some of his potted plants a boost by placing them around the periphery of his aerogarden unit. Here’s the results he’s reported, in his own words

Picture 1 shows the effect on the parsley (foreground) and basil (background). In the case of both, a pale green, sorry-looking plant has been transformed, in seven days, to be a darker green, larger and more ‘plump’ plant.

Picture 2 shows some garlic bulbs, grown from a single clove. When they went under the lamp they were barely above the soil. The stick shows its height at 2 days in, and you can see the current height. Quite remarkable. They are now 16cm and 19cm respectively.

Picture 3 shows how I have arranged the plants around the rim of the Aerogarden, so that they get some of the benefit of the special lighting. The plants in the aerogarden itself are here just one week into growth, and so visible, but very small. The ‘green’ you see, then, is from the soil-based plants on the perimeter.

The message then, that you can get even more out of your aerogarden by using it to boost other plants, by feeding off the power of its energy efficient lamps. Get to it!

Top aerogarden tip of the day – Most problems with aerogarden pumps can be easily prevented or solved by cleaning out your aerogarden pump in between seed kits. Watch the pump cleaning instruction video here.

There is also further details to be found by looking at this pdf document on pump cleaning.

The system which increases the height of the lamp unit extends to a maximum height of 23cms (from the base where the seed pods are inserted to the lamp unit).

We have found that you can pull the lamp unit up further. You simply extend the lamp arm up past the final slot – to the point at which nothing is holding it up. Then by inserting a stopper into the top slot of the arm attached to the base, you can let the top arm fall back onto the stopper. By doing this you can extend the height of the light unit to 35cms. This should be done carefully and we take no responsibility for customers who affect the top unit by doing this.

 The two photos below show firstly the difference in height and secondly a shot from the back of the unit showing how/where we insert the stopper into the bottom section of the arm unit. As you can see from the photos, the power cable is easily long enough to handle this.

When completed you will have the bottom of the lamp arm balanced on top of the stopper you have inserted into the heighest slot on the bottom section of the arm ( I am sorry but there is no easy way to explain this – if you have an Aerogarden you will understand)

The AeroGarden is programmed to have its Grow Bulbs and Pump on for only a certain number of hours per day, which varies depending upon which seed kit you are growing. The Grow Bulbs and Pump do not necessarily run at the same time.Depending on the setting, the AeroGarden Pump and lights will run as follows:

1. Decide what time you want your AeroGarden to come on.
2. At that time of day, press the “Lights” button and hold it down until the green light next to the plant selection flashes, then continue holding it until the LED light blinks faster – about 12 seconds. Release the button.
3. Your lights will now come on at this time each day.

For setting the time your AeroGarden goes off:

1. Decide what time of the day you want the lights to go off. At that time check that the lights are on. If they are off, quickly press and release the “Lights” button.
2. Press and hold the “Lights” button for about 5 seconds, until the green light next to the plant setting starts blinking. Release the button when the flashing begins.
3. When the blinking stops, the lights will go off. Your lights are now set to go off at this time every day.

If you wish to download the a basic guide with lighting setting – right click on the link below, choose “save target as” and save to your computer.

Pdf for Aerogarden Light Cycles - Aerogarden Light Cycles.pdf  -  120kb