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Call us during office hours on 0845 1707 555 or email sales@aerogarden.org.uk to get a quote
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 Customer Service Rating by LivePerson

 



Independent reviews in the press
Customer references

Over a short period of time we have a large amount of satisfied customers with either complete kits or replacement parts. We started this section on 8th January 2008 to reassure customers who are purchasing from us. You can also look at our Google Rating by clicking here

"Yes thank you so much for your prompt response - nice touch with the lollipop too!! Will certainly be recommending you wherever possible - and will be buying the garden kit when it becomes available."Mark WIlson, 27th June

"I received it today thank you very much! I love the lollies too!!!" Lorna, 27th June

"Thank you for your e-mail. I sent you an e-mail on Saturday and I don't know if you received it? I have resent it again and just wanted to add my thanks again and everything is going fine with the new machine." John Gordon, 22nd June

"We were only looking at your site yesterday and are actually quite interested in the new garden tray when that become available.  I originally saw the Aerogarden on the I Want One Of Those site, but after digging around on the net decided to go with you primarily based on your customer testaments and accessories that you stock." Mark Wilson, 22nd June

"Yes, thanks, was waiting for me when I got home just now. Many thanks for the excellent service." John Campbell, 19th June

Thank you for your rapid response in sending me my Areogarden. It\'s nice to know there are people who are willing to help. Thanks again." Darren Brown, 17th June

"The Aerogarden has been received, very fast delivery thanks. I have no questions about the set up of the Aerogarden as it has been purchased as a present for my girlfriends birthday next month, so I have not put the kit together yet. I have played with the parts and it does seem pretty straight forward and well constructed from first impressions. I spotted the aerogarden on the gadget show a month or so ago when it was featured on Channel 5!" Gavin Sippitts, 17th June

"Thanks for checking up, everything great, delivery fine and seeds given to my Dad for Father's Day - couldn't be happier!! Thanks so much for all your help." Fiona Morrison, 17th June

"All is fine with bulbs and installation, thank you. Your email and the sweets in with the delivery are all nice touches. Keep it up" :David Shannon, 13th June

"Sent an email yesterday but perhaps I sent it to the wrong email address to say that the kit had arrived ok and also thank you for the sweets included - the children were pleased with those!! Tomato plants growing nicely, just cut down to one strong stem and lettuce well on its way." Kathy Waterson, 13th June

"Many thanks for the follow up. I am pleased to say the products have arrived very quickly and safely - many thanks for your excellent service. I haven't had any problems so far thanks but it's really nice to know there is a point of contact if needed .... very much appreciated. Everything is looking good so far" Pam Crouch, 13th June

"Just a word of appreciation to Aerogardens: My Aerogarden (a Christmas present) has given us enormous pleasure - and profit from herbs throughout the winter. I am now growing my second "sowing" of gourmet herbs. " Rosemary, 7th June

"Got my new gadget today......up and running in less than 10 mins....awesome!! Excellent instructions and build quality....can't wait for my first chili plants to appear." Simon Stock, 6th June

many thanks for my order well impressed with delivery and payment method, and for my previous order of a replacment bulb, once again many thanks, and no doubt will order again." Robert WIlliams, 29th May

The kit was received on Tuesday, many thanks for the swift delivery (again!). It's really nice to find a company with such great customer service and support. The kit is planted and so hopefully we're well on the way to another bumper crop." Matt, 22nd May

Everything turned up perfectly and the herbs certainly look glad for the nutrients! Having had a look at the master gardener kit I’m also now looking forward to creating my next ‘bespoke’ garden...Thanks so much once again for all your help – I’ve been really impressed both times I’ve ordered stuff from you and wouldn’t hesitate to recommend you to other aerogardeners!" Helena Brown, 9th May

Thanks for the replacement bulbs, they arrived very quickly. Due to your outstanding customer service, I have ordered another AeroGarden from you." Richard Thomas, 9th May

"I received my Aerogarden on Tuesday and everything seams to be fine, Setup was no problem and I am beginning to see the first shoots already.I found out about Aerogarden by chance when I was browsing on the net, I was actually looking for grow lights that would allow me to continue growing Chilli plants through the winter when I discovered your site, Your product seamed like the perfect solution not only offering the year round growth but much quicker and with less hassle too :)Your service was excellent and I will buy from you again when I need another set of bulbs or more plants. Just a query, do you sell the nutrient tablets at all for the aerogarden? Thank you too for the sweeties you included, I thought it was a lovely touch." Jo Felgate, 24th April

Funny, I was going to email you this afternoon. Received the Aerogarden on Monday (and the extra seed packs which I also ordered) All turned up fine, setup yesterday afternoon and all seems to be working (just waiting for the first signs of life in the next week or so). Found out about the Aerogarden a few months ago on the television (The Gadget Show) – thought it looked really interesting, my wife said then that she would like one, so as it was her birthday this week thought I’d get one for her. As yet no questions, but as we are both new to any form of growing, I’m sure there will be some questions down the line (But I have discovered the forum on your website, seems really packed with info that we will be using over the next few months). Thanks for a great service so far…." Chris Mellor, 15th April

"Excellent service, once agian! Thanks!" Kirstie Holland, 15th April

"Fine Robert , good service ,arrived the next day and working fine" Angus Mcleod, 14th April

Superb service thankyou. Next day delivery as promised. Easy to set up and waiting anxiously for the first signs of life!! Google search pointed me in your direction" Jeremy, 7th April

"You guys get my vote for delivering the goods and in very good time." Nigel Challis, 7th April

"I have just arrived back from a vacation in Florida and I saw the Aerogarden advertised on their television and searched on Google on my return, and to my pleasure found your site. Setup was easy as your instruction manual is concise and simple to follow, i'm sure I will enjoy the garden and visit your site again to order more seeds etc as and when required." Margaret, 4th April

Yes, the delivery was fine and the aerogarden arrived yesterday as expected.
We won't be setting the aerogarden up until next week as we are away this weekend but we may have some questions then!
I found out about the aerogarden through doing a general internet search for herb growing kits or something similar. I then checked some review sites and after reading a large number of positive reviews decided to buy the product from your site. I must also add that Ash was very prompt and efficient in dealing with my email enquiry." Eimar, 28th March

"Hi Ash, Just wanted to let u know my husband Nic had a look at your e-mail that u had sent me and was able to locate the problem. He has now got the pump working and found that the pins at the back were not in the right positon. The aerogarden is now working in perfectly good order which is down to your information and we are grateful for all your help" Stephanie, 20th March

"You are probably the best aerogarden troubleshooter in the UK at the moment ... Have a great weekend" Stephanie, 20th March

"Just to say thank you for dealing with my problem and for the Love Hearts. That''s what I call customer service!" Diane Beard, 18th March

"Thank you for such fast delivery - really appreciated and will buy from you from now on. Great service received and fast communication. I do not require any information - but thank you anyway!" Rebecca Southern, 11th March

"Thanks for your very prompt reply. I shall certainly buy supplies from you, as the service is very good. I shall also recommend you to friends who want to purchase the Aerogarden." David Argent, March 5th

"Just to let you know the Aerogarden arrived safe and sound and is up and running! Thanks for being so flexible - great service, thank you." Robert Thomas, BFPO February 21st

Many thanks - aerogarden arrived safely . Not set up yet as it is a birthday present for my wife next week but my daughter has one already and it is up and working well." David Williamson, February 20th

"Yes the delivery turned next day, excellent service! No doubt will be in touch for more supplies as & when." James Lambie, February 18th

"My Aerogarden is an absolute joy it really is, my wife and I adore it and every day we tend it watch it and just take lots of pleasure from it. My wife has already got pots ready to re pot the herbs we are growing as she is desperate to get the chillies on the go next.Your company is onto an absolute winner with this product as there just is no down side to it. We rarely even need to put the kitchen light on anymore either…." Kevin Lewis-Saunt. 14th February

"Everything is fine. From order to delivery was really quick and efficient. The instructions were very clear and my garden was up and planted within an hour. Can't see any seedlings yet but it's only been 12 hours, I'll have to be patient! I've put my other herbs (traditionally planted near the light and they have perked up too.
I'm looking forward to harvest." G Weinert, 14th February

"Thanks for checking Ed. All is fine, the kit arrived promptly and is underway. You may want to know that the herb kit we had from you previously is doing well (we ended up with two Aerogardens in the end)." Sam Taylor, January 29th

"Thanks Ed, everythings fine and I very much appreciate the prompt delivery. Received Friday, my little plants are very grateful :-)" Mel, January 29th

"Everything fine thanks + first leafs showing on herbs … very impressed" David Gibson, January 28th

"Thanks for your email. Delivery arrived the day following dispatch and the garden is all set up!" Stuart White, January 28th

"Many thanks for the excellent service – lets hope it all grows now … " David Gibson, January 24th

"Spot on! Delivery arrived yesterday, and package fine. Any issues with growing, I'll give you a shout." Paul Allen, 24th January

"Yes everything was fine with the delivery, thank-you for the prompt service." Phil Mangan, January 21st

"Got them - fitted and working no problem. Thanks for your help and excellent service!" David Parkin, January 19th

"Following our telephone conversation I ordered accessories from you and these arrived within 24 hours and it resolved my problem. Thanks for your prompt service." Adam Young, January 18th

"Just wanted to say thank you very much, the Aerogarden I ordered yesterday arrived first thing this morning. This was meant to be a Christmas present for my partner, but the company I had originally ordered from in November failed to deliver. They finally told me on Christmas Eve that they were out of stock, having promised on numerous occasions that it would arrive in time. So a very big THANK YOU for such a swift and professional service. You’ve helped save my marriage!! Jane Lambert, January 15th

"Great Service. Thank you. Will order again when needed." Ernie McCosh, January 15th

"Growbulbs arrived the following day, everything fine. Excellent service on your part, thanks."
Ken Gregory, January 15th

"Thanks. I confirm they arrived safely next day - great service." T Mcdonald, January 14th

"Thank you for your kind follow up.The Aerogarden is working perfectly with all (herb) pots germinated and going strong. Can't wait to try a new set ot even as you suggested move onto one of the Master Gardener set ups. Many thanks again for your prompt response." Robert Aitken, January 14th

"The unit arrived yesterday, thanks very much for the speedy delivery and excellent service. Will recommend you to all..." Robert Thornton, January 11th

"Thank you for your email which has just reached me via Diane, the Head's secretary. The aerogardens arrived here safely yesterday, I think, and were waiting for me in my prep room when I got to school this morning. I have assembled them and all seems well, lights come on etc. We are looking forward to a bumper crop of herbs but worry if it is wise to eat anything grown in a science lab!
The gardens have been greeted very enthusiastically by everyone who has seen them. I and another SAD sufferer in the department are particularly keen on the bright light they emit especially on this very grey day. Perhaps this could be an additional feature to market!" King’s High School for Girls, January 11th

"Thank you, arrived and installed.  All seems fine, thank you for the fast service." Carli January 11th

"Replacement grow bulbs were on my desk at 8:30am the day after ordering.  A piece of foil stood upright (against a bottle) had helped reflect light onto the seedlings at the failed bulb end until the replacement arrived and stopped them bending towards the only working light. I pass this on because this may be a tip others can use in an "emergency". Thank you very much! Many thanks for you efficient service. Most impressive." Sue Little, January 10th

" Yes thank you for your very prompt delivery, arrived yesterday." Tara Bowen, January 9th

"Thank you for your e-mail. The unit arrived safely and has been installed. The first seeds are sprouting already. Result – a delighted spouse! Now that we have seen how it works, we shall have to contact you again in due course to order more seeds. Many thanks for your help and quick service." Steven Pearn, January 8th "

"Many thanks, we purchased it for our daughter who is absolutely delighted and her plants are doing well. I am sure she will order from you soon." Derek and Gill Southern, January 7th

"Thanks for the prompt delivery. I’m not sure about the setup yet as this is a Christmas present. If I have any queries I will contact you. Thanks for the quality service." Phil Mangan, December 18th

"Yes thank you the parcel arrived safely yesterday, although I haven’t opened it yet. I am sure all will be fine, Many thanks for the prompt and efficient service, will recommend you to friends, who are bound to ask where we got it from!!" Max Wright. December 13th

"Excellent, brilliant customer service by the way", Steven Wicks, December 7th

 

     
   

Customer Services | Aerogarden.org.uk
Unit C, 2 Endeavour Way | Durnsford Road Industrial Estate | London| SW19 8UH
Direct +44 (0) 845 1707 555 | Fax +44 (0) 20 8946 7937
www.aerogarden.org.uk | email sales@aerogarden.org.uk
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